Returns & Exchange

Return & Exchange Process

a) No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.

b) If you need to return or exchange an item bought on www.streets-of-newyork.com you must notify us within 3 calendar days after your receive it, failing to do so will result in a rejected return. To notify us click here and mentioning Return in the subject line as well as your order number alternatively you may contact us at 00971 (0) 55 4940999.

c) Return & exchange are subject to the below policy.

1) Return Policy

a) Once we have been notified via a phone call or an email, we will issue you a Return Form and provide complete instructions for returning the item to our facilities.

b) All Merchandise must be returned to the address provided in the Return Form mail otherwise no refund will be issued.

c) Returned items must be received at our facility within 10 days of the Return Form issue date, any returns received after that will be rejected and will be returned back to the customer. The customer will be charged for the handling & shipping charges as well as a rejection-processing fee of $15.

d) We carefully inspect all items before they are shipped so the likelihood of you receiving a faulty item is extremely low. Nonetheless if your item arrives in faulty condition, please let us know within 2 days of receipt by clicking here or via +971 (0) 55 4940999.

e) If we validate the item being faulty* then the initial order shipping charges will be refunded along with the order amount if the customer wants a refund. If the customer wants a replacement then only the replacement shipping charges will be waived off.

f) At all times and under all circumstances the customer is responsible for all taxes and duties that must be paid upon delivery.

g) Once the returned items are received and accepted a refund to the initial form of payment will be done. The refunded amount will exclude all handling and shipping charges except if the item was deemed faulty*.

h) If we are charged a tax or duty for your returned order that duty or tax amount will be deducted from your total order amount before processing the same.

i) You will be notified via email once your return has been received, inspected and processed. Refunds will generally be processed within 7-14 days.

j) A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post the refund transaction to your account once they have received the information from us.

k) Please note that shipping charges are non-refundable in case of merchandize return except if the merchandize is faulty then refer to point e) of the Return policy.

l) We recommend that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse.

m) All returns MUST meet the following criteria:

1. Unworn
2. Unwashed
3. All tags must be attached
4. All accessories must be included
5. No human or animal hair
6. No rips or tears
7. No other signs of being worn
8. All original packaging must be included

n) Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You will also be charged a $15 rejection-processing fee for all rejected returns as well as the return shipping charges to your shipping address.

2) Exchange Policy

a) If you need to exchange* an item bought on streets-of-newyork.com you must let us know within 3 days after your receive it by clicking here and entering Exchange in the title of the message as well as your order number and provide the reasons for the exchange in the body of the message.

b) We will process a one-time exchange per order.

c) Exchanges can only be processed for size &/or color of the same model pending stock availability;

d) The initial item has to be received and accepted at our warehouse within 10 days of the Exchange Form issue date. Exchanged merchandize will be shipped within 1 to 10 days after the initial item(s) has been received, inspected and accepted. Handling & shipping charges will be waived off for one-time exchange per order.

e) Exchanges received after 10 days of the Exchange Form issue date will not be accepted and will be returned back to the customer. The customer will be charged for the handling & shipping charges and a rejection-processing fee of $15.

f) All Merchandise must be returned to:

Streets Of New York
Marina Walk
Ariyana Tower
+971 (0) 55 4940999

g) No exchanges are allowed on Sale/Private Sale items. All sales are final.

h) We recommend that you ship your exchange using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse.

i) If we are charged a tax or duty for your exchange, we will charge you for that amount before we process your exchange.

j) We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your exchange.

k) All exchanges MUST meet the following criteria:

3) Unworn
4) Unwashed
5) All tags must be attached
6) All accessories must be included
7) No human or animal hair
8) No rips or tears
9) No other signs of being worn
10) All original packaging must be included

Failure to return merchandise as listed above may result in the exchange being rejected and returned to the customer.
You will be contacted via phone and/or email if your return is being rejected. Your exchange will be sent back to the shipping address on your original order. You will also be charged a $15 rejection-processing fee for all rejected exchanges as well as the return shipping charges to your shipping address.

Notwithstanding the above all returns, refunds, and exchanges may be made at the discretion of Streets Of New York.com.